- Chandigarh UT
- क्रिएटिव कॉर्नर
- Dadra Nagar Haveli UT
- Daman and Diu U.T.
- प्रशासनिक सुधार और लोक शिकायत विभाग
- Department of Biotechnology
- वाणिज्य विभाग
- Department of Consumer Affairs
- Department of Industrial Policy and Promotion (DIPP)
- डाक विभाग
- विज्ञान और प्रौद्योगिकी विभाग
- Department of Telecom
- डिजिटल इंडिया
- Economic Affairs
- Ek Bharat Shreshtha Bharat
- ऊर्जा संरक्षण
- Expenditure Management Commission
- Food Security
- Gandhi@150
- बालिका शिक्षा
- Government Advertisements
- ग्रीन इंडिया
- Incredible India!
- इंडिया टेक्सटाइल्स
- Indian Railways
- भारतीय अंतरिक्ष अनुसंधान संगठन - ISRO
- Job Creation
- LiFE-21दिनों की चुनौती
- मन की बात
- Manual Scavenging-Free India
- Ministry for Development of North Eastern Region
- कृषि एवं किसान कल्याण मंत्रालय
- रसायन एवं उर्वरक मंत्रालय
- नागरिक उड्डयन मंत्रालय
- Ministry of Coal
- Ministry of Corporate Affairs
- संस्कृति मंत्रालय
- रक्षा मंत्रालय
- पृथ्वी विज्ञान मंत्रालय
- शिक्षा मंत्रालय
- इलेक्ट्रॉनिक्स और सूचना प्रौद्योगिकी मंत्रालय
- पर्यावरण, वन एवं जलवायु परिवर्तन मंत्रालय
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- ऊर्जा मंत्रालय
- सामाजिक न्याय एवं अधिकारिता मंत्रालय
- सांख्यिकी और कार्यक्रम कार्यान्वयन मंत्रालय
- Ministry of Steel
- महिला एवं बाल विकास मंत्रालय
- MyGov Move - Volunteer
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- Swachh Bharat (Clean India)
- आदिवासी विकास
- Watershed Management
- राष्ट्र-निर्माण के लिए युवा
एक लोगो डिज़ाइन करें और CPGRAMS के लिए एक टैगलाइन का सुझाव दें
![एक लोगो डिज़ाइन करें और CPGRAMS के लिए एक टैगलाइन का सुझाव दें एक लोगो डिज़ाइन करें और CPGRAMS के लिए एक टैगलाइन का सुझाव दें](https://static.mygov.in/static/s3fs-public/mygov_1680685080110258821.jpg)
Centralized Public Grievance Redress and Monitoring System (CPGRAMS) is an online platform available to the citizens 24x7 to lodge their grievances to the public authorities on any ...
Centralized Public Grievance Redress and Monitoring System (CPGRAMS) is an online platform available to the citizens 24x7 to lodge their grievances to the public authorities on any subject related to service delivery. It is a single portal connected to all the Ministries/Departments of the Government of India and States. Every Ministry and State has role-based access to this system. CPGRAMS is also accessible to the citizens through a standalone mobile application downloadable through the Google Play store and a mobile application integrated with UMANG.
The status of the grievance filed in CPGRAMS can be tracked with the unique registration ID provided at the time of registration of the complainant. CPGRAMS also provides an appealing facility to the citizens if they are not satisfied with the resolution by the Grievance Officer. After the closure of the grievance, if the complainant is not satisfied with the resolution, he/she can provide feedback. If the rating is ‘Poor’ the option to file an appeal is enabled. The status of the Appeal can also be tracked by the petitioner with the grievance registration number. The feedback is also being taken through Feedback Call Centre. The feedback call center also facilitates citizens in filing appeals.
In accordance with the federal principle of governance, the grievances relating to States are forwarded to the concerned State Government for appropriate action.
The grievances are received in two forms (i) Through the CPGRAMS and (ii) through the post. The grievances received by post are digitized and sent both through the System as well as by post to the Ministry/Department/State Government concerned.
प्रशासनिक सुधार और लोक शिकायत विभाग (DARPG) invites citizens to coin a more catchy and suitable name, in substitute of CPGRAMS and a suitable logo as per the proposed new name, which represents the spirit of the Grievance Redressal Mechanism and Citizen empowerment to reach the government for resolving their grievances.
Rewards:
The winning entry (selected/approved nomenclature and logo) will be awarded prizes of Rs 51,000/- (Rs. fifty-one thousand) and a certificate from the Department of Administrative Reforms and Public Grievances.
To understand more about CPGRAMS, participants may go through Website (https://www.pgportal.gov.in)
यहां क्लिक करें for Terms and Condition(142KB)