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Share Your Ideas/Suggestions on Streamlining the Management of Public Grievances on CPGRAMS Portal

Start Date :
Nov 02, 2019
Last Date :
Dec 05, 2019
23:45 PM IST (GMT +5.30 Hrs)
Submission Closed

About CPGRAMS ...

About CPGRAMS
Centralized Public Grievance Redress And Monitoring System (CPGRAMS) is an online web enabled system over NICNET developed by NIC, in association with Directorate of Public Grievances (DPG) and Department of Administrative Reforms and Public Grievances (DARPG). CPGRAMS is the platform based on web technology which primarily aims to enable submission of grievances by the aggrieved citizens from anywhere and anytime (24x7) basis to Ministries/Departments/Organizations/State Governments who scrutinize and take action for speedy and favorable redress of these grievances. Tracking grievances is also facilitated on this portal through the system generated unique registration number.

CPGRAMS: Highlights
• 86 Ministries and Departments of GOI integrated
• 36 States /UTs on boarded
• 51000 subordinate offices created and linked
• Average disposal time reduced to 19 days from about 200 days
• Grievances raised to 18 Lakh / Annum shows confidence built in citizens in resolution mechanism
• Over 90% average disposal rate

Objective
• Make the redressal process more convenient for citizens
• Quick disposal of public grievances
• Improvise the quality of disposal of public grievances for greater satisfaction of citizens

With a vision of simplifying the prevailing process of grievance redressal, Department of Administrative Reforms and Public Grievances (DARPG) invite you to share your ideas/suggestions on streamlining the management of public grievances on CPGRAMS portal (pgportal.gov.in)

Suggestions can be given by citizens till 5th December 2019.

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Showing 2749 Submission(s)
Somnath Banerjee
Somnath Banerjee 6 years 6 months ago
I am very much shocked and disheartened and disappointed for huge enhancement of tariff by the mobile provider. Please stay back for implementing this price hike immediately. Very recently the mobile company were enhanced their rates. It is ahuge burden for the poor people like me. Govt should take action and stay back the order immediately for no more price hike due to no excess money in our hands. We are unable to pay extra money charged according to their ill desires. Please prevent this.
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Dinesh Saxena
Dinesh Saxena 6 years 6 months ago
For Improvise the quality of disposal of public grievances for greater satisfaction of citizens, it is necessary that all the documents shall be duly authenticated and verified by the applicant and for speedier disposal of the case; one column for background statement of the matter should be added in portal. For Quick disposal of public grievances, One column should be added in portal for reason of dissatisfaction along with specific ground of dissatisfaction by applicant.
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Kshitij Somani
Kshitij Somani 6 years 6 months ago
एक उदाहरण के माध्यम से CPGRAMS की सबसे बड़ी समस्या का दर्शन। किसी व्यक्ति ने बैंक से ऋण के लिए आवेदन किया। लेकिन ब्रांच मैनेजर ने फर्जी रिपोर्ट बनाकर गलत तरीके से आवेदन खारिज कर दिया। अब यदि वह व्यक्ति उन कारणों का खंडन करते हुए CPGRAMS पर शिकायत करता है तो उसकी शिकायत को बार-बार अंततः ब्रांच मैनेजर को ही भेजा जाता है। उसे वही बना बनाया जवाब दिया जाता है जो सरासर one sided होता है। शिकायतकर्ता के बिंदुओं पर कोई ध्यान नहीं दिया जाता और वरिष्ठ अधिकारी भी बिना कारण के सिर्फ सहमति जताते हैं।
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Prajjwal Bansal
Prajjwal Bansal 6 years 6 months ago
This suggestion is for ministry of education. As we know that our country is racing towards development and students in school are the future of that developed India. So my suggestion is for them So as words are limited i come straight to a solution. All schools should be order to teach students only 5 days a week. For one day a week students should be left with mentors to develop decision making,skills,solving confusion, share their pain, share mental pain if any.. it's needed
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Kaushik Bhattacharjee
Kaushik Bhattacharjee 6 years 6 months ago
Many Govt departments are in a hurry to dispose off the cases as soon as they receive, by just doing necessary forwarding to concerned ministry,departments with insufficient feedback to the petitioner or insufficient action initiated to settle the case incompletely,here verbal communications may be done to satisfy the Genuine complaint or provide an action taken report to the petitioner.Action taken report will prove and provide a message to the Complaint that the system realy worked.
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