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Share Your Ideas/Suggestions on Streamlining the Management of Public Grievances on CPGRAMS Portal

Start Date :
Nov 02, 2019
Last Date :
Dec 05, 2019
23:45 PM IST (GMT +5.30 Hrs)
Submission Closed

About CPGRAMS ...

About CPGRAMS
Centralized Public Grievance Redress And Monitoring System (CPGRAMS) is an online web enabled system over NICNET developed by NIC, in association with Directorate of Public Grievances (DPG) and Department of Administrative Reforms and Public Grievances (DARPG). CPGRAMS is the platform based on web technology which primarily aims to enable submission of grievances by the aggrieved citizens from anywhere and anytime (24x7) basis to Ministries/Departments/Organizations/State Governments who scrutinize and take action for speedy and favorable redress of these grievances. Tracking grievances is also facilitated on this portal through the system generated unique registration number.

CPGRAMS: Highlights
• 86 Ministries and Departments of GOI integrated
• 36 States /UTs on boarded
• 51000 subordinate offices created and linked
• Average disposal time reduced to 19 days from about 200 days
• Grievances raised to 18 Lakh / Annum shows confidence built in citizens in resolution mechanism
• Over 90% average disposal rate

Objective
• Make the redressal process more convenient for citizens
• Quick disposal of public grievances
• Improvise the quality of disposal of public grievances for greater satisfaction of citizens

With a vision of simplifying the prevailing process of grievance redressal, Department of Administrative Reforms and Public Grievances (DARPG) invite you to share your ideas/suggestions on streamlining the management of public grievances on CPGRAMS portal (pgportal.gov.in)

Suggestions can be given by citizens till 5th December 2019.

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Showing 2749 Submission(s)
Kaushik Bhattacharjee
Kaushik Bhattacharjee 6 years 6 months ago
CPGRAMS is a wonderful system that citizens of India is currently experiencing.Engage DM,SP ,SDO in pursuing the cases physically which are not settled at preliminary level.Engage Retired judges,eminent persons from all works of life who are masters in their field to help settling the case in later stages.Make it a 3 tier settlement process.1st tier-the prevailing system,2nd tier- physical office of govt organisation like DM,SP,SDO etc.3rd tier CPGRAM Office in Delhi with experts.Provide
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YourNameMeenal
YourNameMeenal 6 years 6 months ago
Sir ek platform aisa banai so that you directly interact with the people of India exactly what they want and what will be the solution because we have hopes from you only Sir please Industrialise the areas like Bihar UP Jharkhand west Bengal these States needs lots of development please open the close factories to generate employment sir please create opportunities in these states surely you will win the election thanks
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YourNameMeenal
YourNameMeenal 6 years 6 months ago
Sir you are the only person who can take hard action against rapist and make a strict law because females are very unsafe please make laws like ARABIAN Countries its a humble request from you to make the law Sir Modi hai to mumkin hai thank you so much for this platform
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Mdishtiyaquereyaz
Mdishtiyaquereyaz 6 years 6 months ago
माननीय प्रधानमंत्री जी मेरे पास एक सुझाव था की बहुत सारे कोचिंग सेंटर चल रहा है जो के बच्चों को शिक्षा प्राप्त हो रही है और शिक्षित होना भी चाहिए क्योंकि शिक्षा ही जीवन का पहला उद्देश्य है लेकिन जितना भी छोटे कोचिंग सेंटर चल रहे हैं या बड़े उसमें बच्चों से मोटे मोटे पैसे लिए जाते हैं और हर माह हजारों लाखों रुपए कोचिंग सेंटर वाले कमाते हैं बड़े घर के बच्चे हो या गरीबी घर के बच्चे हों वह पैसा तो Pay करते ही हैं क्योंकि उनको शिक्षा प्राप्त करना है हर कोचिंग सेंटर वाले को लाइसेंस होना चाहिए।
mygov_157544900461518351.pdf
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SHANMUKHA SAI NIKHIL
SHANMUKHA SAI NIKHIL 6 years 6 months ago
ONCE I HAVE REGISTERED A COMPLAINT ON CPGRAMS AND THE RESULT IS AFTER ONE YEAR .I WOULD LIKE TO SUGGEST TO RESOLVE THE GRIEVANCE AS FAST AS EARLIER. THANK YOU SIR
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V Jaya Chitra
V Jaya Chitra 6 years 6 months ago
Respected sir Mostly general public are unaware of that their grievances can be submitted through online portal.So, CPGRAMS has to place digital display or notice board wherever public services are undertaken by people such as Railway stations, General hospitals, Bank sectors etc. , In media also announcements to be made regarding CPGRAMS , which creates awareness among viewers and listeners that there is online platform to lodge complaints and to get quick redress.
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