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Department of Administrative Reforms and Public Grievances

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Share Your Ideas/Suggestions on Streamlining the Management of Public Grievances on CPGRAMS Portal

Start Date :

Nov 02, 2019

Last Date :

Dec 05, 2019

23:45 PM IST (GMT +5.30 Hrs)

Submission Closed

About CPGRAMS ...

About CPGRAMS
Centralized Public Grievance Redress And Monitoring System (CPGRAMS) is an online web enabled system over NICNET developed by NIC, in association with Directorate of Public Grievances (DPG) and Department of Administrative Reforms and Public Grievances (DARPG). CPGRAMS is the platform based on web technology which primarily aims to enable submission of grievances by the aggrieved citizens from anywhere and anytime (24x7) basis to Ministries/Departments/Organizations/State Governments who scrutinize and take action for speedy and favorable redress of these grievances. Tracking grievances is also facilitated on this portal through the system generated unique registration number.

CPGRAMS: Highlights
• 86 Ministries and Departments of GOI integrated
• 36 States /UTs on boarded
• 51000 subordinate offices created and linked
• Average disposal time reduced to 19 days from about 200 days
• Grievances raised to 18 Lakh / Annum shows confidence built in citizens in resolution mechanism
• Over 90% average disposal rate

Objective
• Make the redressal process more convenient for citizens
• Quick disposal of public grievances
• Improvise the quality of disposal of public grievances for greater satisfaction of citizens

With a vision of simplifying the prevailing process of grievance redressal, Department of Administrative Reforms and Public Grievances (DARPG) invite you to share your ideas/suggestions on streamlining the management of public grievances on CPGRAMS portal (pgportal.gov.in)

Suggestions can be given by citizens till 5th December 2019.

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Showing 2749 Submission(s)

Pradeep Joglekar 6 years 7 months ago

1 shilanyas at Ayodhya by Advani ki will be a befitting tribute to him as the originator of Ram janma bhumi movement. 2. By 2022 can we change the name of our country to Bharat? India is anyway given by foreigners. Our constitution uses India that is Bharat. thanks Pradeep Joglekar 919763058762

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Shiv Shakti Soni 6 years 7 months ago

Jai Hind Sir, Kisi bhi matter ko solve krne k liye dono team se solutions lekar jo suitable ho vahi krna chahiye,hr vivad me ek galat hota h ek sahi,jo galat ho unke liye ek psychological department hona chahiye jiska charge us person se liya Jana chahiye, public grievance k liye public participation hona jaruri h,jo society k uchya post k log h unko bhi involve krna chahiye,ye kam yuddh ster pr hona chahiye,is karya k liye imandari aur santosh bahut jaruri h,jo smay-samay pr check hona chahiye.

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Kathiresan 6 years 7 months ago

We form a grievance center each and every District/Town/Village/Panchyat to put public grievance and collect whatever requirement raised public to solve this problem and feed back to reach whoever raise grievance. We explain about our public grievance system awareness. The awareness important to our public whatever system is implemented.

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Shiv Shakti Soni 6 years 7 months ago

Jai Hind Sir,aaj Desh ki yuva (adolescents)generation me achche sanskaar dalna bahut badi chunauti hai kyuki jab bhi Desh me koi ghatna hoti h,to sabse jad yahi prabhavit hote h,inke upar khud unke Parents ka bhi control nhi hai ek teacher hone k nate mai ye akshar feel krta hu ki hamaare bachche aadhunik chakachaundh me Aadhyatmikta nhi sikh pa rhe jisse hamare Desh ka future khatre me pd sakta h,aur mai ye nhi dekh sakta,koi b ye nhi dekh sakta.Yadi mai kisi bde post pr hota to kuch jrur krta.

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Shiv Shakti Soni 6 years 7 months ago

Jai Hind Sir,Delhi me pollution k solution k liye apse nivedan hai ki,sirf odd-even se kuch ni hoga,iske liye yuddh level pr 🌲 tree lagwane chahiye,roads k dono tarf aur beech me,janta aur sarkar ke sahyog se Ped lagaiye mai Garantee deta hu k one month k baad puri Delhi khatre se bahar hogi,iske alawa Electric Vehicles chalaye jaye,kisi ek din sabhi log apni marji se Petrol/diesel ka tyag kare, sarkar charging station ki vyavastha kre,weak me two day office aane k liye cycle compulsory kare.

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Monojit Chowdhury 6 years 7 months ago

As we progress towards a new Digital era so, my point of view is native citizens will be very helpful, if we develope new technologies in public grievances redress in the "pgportal". This is my opinion.

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madangopal koushik 6 years 7 months ago

CPGRAMS में समय सीमा होनी चाहिए शिकायत निराकरण की अधिकारी शिकायत को गंभीरता से नहीं लेते शिकायत को शिकायत को उपभोक्ता की संतुष्टि के बाद बन्द किया जाना चाहिए

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Santanu Datta 6 years 7 months ago

As we are progressing towards mature democracy, here citizen's concern is the priority of the nation. So CPGRAMS also should be modified to uphold citizens' concern and grievance in appropriate way in true sense.

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C K Mansoor Rahman 6 years 7 months ago

Honorable Sir/Madam ji Nameshkar, I am herewith submitting my humble ideas and suggestions for the promotion of paperless digital technology with my humble request to please provide a facilities for all Indian citizens for submission of online passport application to obtain instant electronic paperless ordinary passport on the basis of Aadhaar offline e-KYC authentication and on the of present address proof scanned uploaded copy without any further appointment with passport officials.

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V K TYAGI 6 years 7 months ago

CPGRAMS पोर्टल के प्रति सभी विभागों को जवाबदेह बनाने चाहिए सभी अधिकारियों को इस पर दर्ज शिकायतों को गंभीरता से लेना चाह इस पर दर्ज शिकायतों में ऐसा प्रावधान भी हो कि शिकायत के समाधान न होने पर संबंधित कर्मचारी से पूछा जाय कि शिकायत का समाधान न करने का कारण क्या है और क्यों किसी व्यक्ति को शिकायत की आवश्यकता पड़ी ऐसा तंत्र क्यों विकसित भी हो पाया कि लोगों के काम स्वयं ही हो जाय और सही कार्यों के लिए शिकायत की ही क्यों आवश्यकता पड़े इसके लिए जिम्मेदारी भी तय हो ताकि दोषी को सजा भी मिल सके

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