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Share Your Ideas/Suggestions on Streamlining the Management of Public Grievances on CPGRAMS Portal

Start Date :
Nov 02, 2019
Last Date :
Dec 05, 2019
23:45 PM IST (GMT +5.30 Hrs)
Submission Closed

About CPGRAMS ...

About CPGRAMS
Centralized Public Grievance Redress And Monitoring System (CPGRAMS) is an online web enabled system over NICNET developed by NIC, in association with Directorate of Public Grievances (DPG) and Department of Administrative Reforms and Public Grievances (DARPG). CPGRAMS is the platform based on web technology which primarily aims to enable submission of grievances by the aggrieved citizens from anywhere and anytime (24x7) basis to Ministries/Departments/Organizations/State Governments who scrutinize and take action for speedy and favorable redress of these grievances. Tracking grievances is also facilitated on this portal through the system generated unique registration number.

CPGRAMS: Highlights
• 86 Ministries and Departments of GOI integrated
• 36 States /UTs on boarded
• 51000 subordinate offices created and linked
• Average disposal time reduced to 19 days from about 200 days
• Grievances raised to 18 Lakh / Annum shows confidence built in citizens in resolution mechanism
• Over 90% average disposal rate

Objective
• Make the redressal process more convenient for citizens
• Quick disposal of public grievances
• Improvise the quality of disposal of public grievances for greater satisfaction of citizens

With a vision of simplifying the prevailing process of grievance redressal, Department of Administrative Reforms and Public Grievances (DARPG) invite you to share your ideas/suggestions on streamlining the management of public grievances on CPGRAMS portal (pgportal.gov.in)

Suggestions can be given by citizens till 5th December 2019.

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Showing 2749 Submission(s)
Prabhav Agarwal
Prabhav Agarwal 6 years 7 months ago
4) A CPGRAMS call center should be established where complaints could be lodged over the phone. This would ensure that even those who don't know how to operate computers or smartphones could easily lodge grievances. The call center should also contact each and every complainant for feedback as many complainants don't give their feedback on the portal after their complaints are disposed.
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Prabhav Agarwal
Prabhav Agarwal 6 years 7 months ago
3) Whenever an interim reply is not given within 3 days (as mandated) and whenever the grievance is not disposed within 2 or 3 months (as mandated), the matter should automatically go to the senior officers for action.
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Prabhav Agarwal
Prabhav Agarwal 6 years 7 months ago
2) Senior officers including the HODs/Principal Secretaries of the department/ministry concerned should periodically check grievance status of complaints pending with their department/ministry so that complaints are redressed in a time bound manner (which does not happen presently)
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Prabhav Agarwal
Prabhav Agarwal 6 years 7 months ago
1) There should be a mechanism wherein a disposed complaint is reopened based on the feedback of the complainant. Some CPGRAMS officers should evaluate the merits of each feedback and reopen the complaint wherever they feel that the issue is significant and remains unresolved. Presently, a complainant has to register a new complaint if he/she is not satisfied by the resolution of the old one.
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Pawan Kumar
Pawan Kumar 6 years 7 months ago
I believe when a senior official authority probe into grievance seriously and honestly then no junior official authority can stop the victimized complainant getting from the justice. But major problem is 99% higher officials working in IGRS Jansunwai UP Govt. and CPGRAMS ignore the unsatisfactory feedback registered by the complainant and the complaints which are against the action taken by their junior officials. For example : No action on feedback in complainant no PMOPG/E/2019/0582235.
mygov_157339817361889061
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C K Mansoor Rahman
C K Mansoor Rahman 6 years 7 months ago
Honorable Sir/Madam ji Nameshkar, I humbly request to please use biometric fingerprint scanner while conducting NTA examinations procedures in the examination hall Instead of using ink on the students fingers before commencement of examination.
mygov_15733979961311349.pdf
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C K Mansoor Rahman
C K Mansoor Rahman 6 years 7 months ago
Honorable PM Sir ji Nameshkar, Kindly provide a new system for conducting NTA (National Testing Agency) examinations procedures in the examination hall to take BIOMETRIC fingerprint impression in the electronic records instead of talking students thumb impression by using ink is a old technique and in this digital era we have to use biometric fingerprint scanning will be the correct procedure. Jai Hi
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BIKASH GUPTA
BIKASH GUPTA 6 years 7 months ago
Since the period of Independence Unscrupulous Agricultural Traders cum Hoarders cum Private Money Lenders forced the Farmers to sell their Crops, especially Vegetable Crops at throwaway prices, sometimes much Below Cost of Production of the Crops . These Traders after Hoarding these Crops just for few months sell these Crops 5 even 15 times more than the Purchase Price. Unless a Full Proof Agril Marktg Infrastructure is created Farmers' Per Capita Income & Purchase Power would never increase
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DrBenoyKumarChattapadhyaya
DrBenoyKumarChattapadhyaya 6 years 7 months ago
We should get reply from CPGRAMS pgportal.gov.in when we are giving our Grievances against variety Department of Central Government.
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