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Share Your Ideas/Suggestions on Streamlining the Management of Public Grievances on CPGRAMS Portal

Start Date :
Nov 02, 2019
Last Date :
Dec 05, 2019
23:45 PM IST (GMT +5.30 Hrs)
Submission Closed

About CPGRAMS ...

About CPGRAMS
Centralized Public Grievance Redress And Monitoring System (CPGRAMS) is an online web enabled system over NICNET developed by NIC, in association with Directorate of Public Grievances (DPG) and Department of Administrative Reforms and Public Grievances (DARPG). CPGRAMS is the platform based on web technology which primarily aims to enable submission of grievances by the aggrieved citizens from anywhere and anytime (24x7) basis to Ministries/Departments/Organizations/State Governments who scrutinize and take action for speedy and favorable redress of these grievances. Tracking grievances is also facilitated on this portal through the system generated unique registration number.

CPGRAMS: Highlights
• 86 Ministries and Departments of GOI integrated
• 36 States /UTs on boarded
• 51000 subordinate offices created and linked
• Average disposal time reduced to 19 days from about 200 days
• Grievances raised to 18 Lakh / Annum shows confidence built in citizens in resolution mechanism
• Over 90% average disposal rate

Objective
• Make the redressal process more convenient for citizens
• Quick disposal of public grievances
• Improvise the quality of disposal of public grievances for greater satisfaction of citizens

With a vision of simplifying the prevailing process of grievance redressal, Department of Administrative Reforms and Public Grievances (DARPG) invite you to share your ideas/suggestions on streamlining the management of public grievances on CPGRAMS portal (pgportal.gov.in)

Suggestions can be given by citizens till 5th December 2019.

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Showing 2749 Submission(s)
EX ARMY MOHAN LAL DEWAS RANKA ASSAR DODA
EX ARMY MOHAN LAL DEWAS RANKA ASSAR DODA 6 years 7 months ago
God bless you Most Favorite PMO Respected Shri Narendra Modi Go I pray for god any time and day to day for you God Bless You Most Favorite Shri Narendra Modi Gi Sir i Most Respected you I set very emergency and urgent taatkal Remider.......Please dear Most Modi please care my urgent and very emergency time urgent problem please helped me i am Mohan Lal S/O Late Shri Bindoo Ram M/O Late Smt Munni Devi R/O village Dewas P/O Ranka Teh Assar District Doda stat J&K 182143 9315260210
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ankit singh
ankit singh 6 years 7 months ago
India’s avaition industry is at its peak and has huge potential. To extract this potential involvement of private sector is indispensable. Still there are major airports with AAI where development is very slow. Needs of passenger and other stakeholders are totally ignored. The process of privatisation of major airports must be expedited to minimise the frustration level of increasing load of passengers.
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Dr Ravneet Chawla
Dr Ravneet Chawla 6 years 7 months ago
Respected Sir, I am traveling in Shtabadi Express from NDLS to Chandigarh at the moment. This picture with garbage and plastic and the shanties was gloomy and caught my attention. Located a bit before Fortis on my right. Nothing was right about that place. Let's begin from home. Our Capital. Garbage. Plastic. Human dwellings. Stray dogs. Birds. Big no. Contrast after attending a wedding at Oberoi and Trident. Disparity. Dignity of life. Irresponsible citizens. Mind boggling. Concerns. Regards.
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NK Sharma
NK Sharma 6 years 7 months ago
This portal has become a joke. Complaint submitted on the portal is sent without reading to the concerned, department or official who has committed the mistake or ignored the procedure advertently or inadvertently. This is a tool to curb corruption. If proper system is made or officer of the rank of Joint Secretary is assigned this work, things will take shape and corruption will be curbed. If the complaint goes to the same officer, its like power is given to thief to deliver judgement.
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Saurabh Mishra
Saurabh Mishra 6 years 7 months ago
CPGRAMS sarvjanik shikayat nistarn evam samasya samadhan ke liye manch hai. jese jese iska parchar hoga wese wese ye famous hoti jaygi aur jada se jada logo ko labh dila payegi.. iskeliye isko behtarv rup se kry karna hoga aur iske liye kuch sujhav hai- Call center ki satapna ki jaye aur choti samasya aur jankari ko iske madhyam s3e diya jaye. email ke madhayam se document aur shikayat liya jaye aur nistarn diya jaye. Apps banaya jaye jo bahubashiye ho aur genral quirs aur update dekhate rahe
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SURESH KUMAR GURUSAMY
SURESH KUMAR GURUSAMY 6 years 7 months ago
Pranams sir. In CPGRAMS topics have been given for various categories. Problems are not only depends on government departments. Grievances should be classified like pollution from factories, water related problems (mineral water production), encroachment, transports and illegal finance which are all run by private. Please encourage the people in Maan ki baat to active participation without fear in society development. We are also spreading about the usage of CPGRAMS,not only giving suggestions.
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Dharmaraj Prasad Nishad
Dharmaraj Prasad Nishad 6 years 7 months ago
मै NALSA राष्ट्रीय विधिक सेवा प्राधिकार (लोक अदालत) के द्वारा प्रतिनियुक्त P.L.V पारा विधिक स्वयंसेवक हु। जो भारत के हर राज्य मे, हर जिले मे, हर अनुमंडल मे इसका गठन किया गया है।इसमे भी गरिबो, वंचितो, पीडि़त महिलाओ, अल्पसंख्यको ,अनुसूचित जाति,जनजाति के लोगो को न्याय एवम् उनके मौलिक अधिकारको को दिलाने एवम् बताने हेतु कार्य करते है।ठीक इसी प्रकार-CPGRAMS वेब परोधौगिकी पर आधारित मंच है, जो मुख्य रूप से परेशान नागरिको को 24×7 शिकायत दर्ज करने मे मदद करता है।इसका प्रचार प्राधिकार के द्वारा जल्दी होगा
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