vishal sharma
11 years 6 months ago
why airports immigration have predominantly males sitting on desk and they are not friendly either esp in IGIA. why dont we recruit young people with a focus on customer service. The way these people treat our own people coming from outside is just pathetic. Need to improve is Customer Experience across various touch points on airport. another one is the moment we land at any Indian airport we get this unique smell of cleaning the floors (its phenoyl). Nowhere in world at airports we get this
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